return policy

1. Right to Return & Refund

  • If you receive a product that is defective, damaged, or significantly different from what was ordered, you may return it within 4 days of delivery (as per Article 16, electronic commerce law) ResearchGate.

  • Upon receiving the returned item, the seller will issue a refund for the full purchase amount, including any shipping costs, within 15 days ResearchGate.

2. Return Conditions

  • Products must be unused, in their original packaging, and include all accessories/documents.

  • For defects or incorrect items, shipping costs are borne by the seller.

  • For other valid returns (e.g., change of mind), return shipping is the responsibility of the buyer—unless you choose to offer more generous terms voluntarily (as Tredaxo does with a 7‑day policy) tredaxo.com.

3. Communication & Process

  • To initiate a return, contact customer service (email or phone) with your order number and issue description.

  • Upon confirmation, instructions for returning the item will be provided.

4. Remedies

  • For non-conforming or defective goods, the seller must offer:

    • repair,

    • replacement,

    • or refund if repair/replacement isn't feasible ResearchGate.

  • All legal remedies under Law No. 09‑03 (2009, amended by Law 18‑09 of 2018) apply to defective products, including repair, replacement, refund, and potential fines for non-compliance WIPOResearchGate.

5. Contract Termination

  • Returning the product and obtaining a refund terminates the sales contract, returning both parties to their original state—effectively nullifying the agreement ResearchGate.

6. Legal Compliance & Consumer Rights

  • Your return policy should prominently display all required seller information: tax ID, address, contact details, commercial registration, clear product descriptions, pricing, delivery terms, and return conditions—according to e-commerce regulations ResearchGateDigital Watch Observatory.

  • Inform consumers about how to file complaints and, if needed, available dispute-resolution channels through government bodies like the DGCEC or consumer hotlines Generis Global Legal Services.

7. Additional Support

  • Make clear that civil remedies are available in court should disputes arise, including compensation for damages or legal fees